Privacy policy

When you ask for a demo. Your business name and phone number, the exact wording of the consent you agreed to, when you agreed, your IP address and browser details (as a record of that consent), and the ad or link that brought you to us.

During a call Ugo answers. This includes demo calls and calls to businesses that use OpenCalls. We collect the caller's phone number, a recording and transcript of the call, and what is said on it: for example a name, email address, address, what the caller needs, and any appointment or order. Ugo tells every caller at the start that the call may be recorded.

When a business signs up. Business and contact details, and the setup answers it gives us (services, hours, area served, where to send summaries). Payments are handled by Stripe.

If a business connects Google Calendar. Permission to see when it is busy and to add or remove the bookings Ugo makes. We store the access key Google gives us in encrypted form.

If you fill in one of our forms on Facebook or Instagram. The details you enter there, such as your name, email, phone number and a few answers about your business.

On this website. Our home, demo and sign-up pages use the Meta pixel, which tells Meta when someone visits those pages or asks for a demo so we can measure our ads. A Cloudflare bot check runs on our forms.

To place the demo call you asked for and email you its summary; to answer calls for the businesses we serve, book their appointments, take their orders and send them summaries; to contact you about a demo you asked for; to bill our customers; to keep the service working and prevent abuse; and to measure our advertising. We do not sell personal information.

When you call a business that uses OpenCalls, we handle your information on that business's behalf, and the business decides how it uses what you told it. For questions about how a business uses your details, contact that business; you can also contact us.

We use these service providers, who handle information only to provide their service to us:

• Twilio: phone numbers and call connection
• Retell AI: the voice agent that speaks on calls, and call transcription
• Anthropic: turning call transcripts into the written summary
• Google: Google Calendar, if a business connects it, and business lookups for demos
• Resend: sending summary and confirmation emails
• Stripe: payments; we never see full card numbers
• Supabase: our database and stored call recordings
• Upstash: short-lived working data while calls are in progress
• FastAPI Cloud and Fly.io: running our servers
• Cloudflare: hosting this website and its bot check
• Meta: measuring our Facebook and Instagram ads, and lead forms you fill in there

The business a caller phoned receives that call's summary. We may also disclose information where the law requires it.

Our database and call recordings are stored in Canada. Several of our providers are in the United States, so some information is processed there and may be accessible under US law.

We keep information for as long as we need it for the purposes above. Bookings made during demo calls are deleted within a day. Recordings, transcripts and summaries are kept while the business they belong to is a customer, or until you ask us to delete them. We keep consent records for as long as we need to show that a call we placed was agreed to.

You can ask to see the information we hold about you, have it corrected or deleted, withdraw your consent to be contacted, or be added to our do-not-call list. Email oham@opencalls.ca and we will reply within 30 days.

If we change this policy, we will update it here and change the effective date above.